Effective Date: October 2025
Last Updated: October 2025

Callabridge LLC (also known as Callahan Media LLC) (“Callabridge,” “we,” “our,” or “us”) values your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, use our software-as-a-service (SaaS) products, or engage with any of our digital platforms and services.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our products and services.
Depending on how you interact with Callabridge, we may collect the following types of information:

a. Information You Provide

  • Account Information: Name, email address, phone number, company name, and login credentials when you create an account or sign up for a service.

  • Billing Information: Payment details such as credit card information or billing addresses (processed securely via third-party payment providers).

  • Communications: Any information you share when contacting our support team, submitting forms, or participating in feedback or surveys.

  • Uploaded Content: Files, documents, or data you store or upload to our SaaS platforms.

b. Automatically Collected Information

When you use our websites or apps, we may automatically collect:

  • Usage Data: IP address, browser type, device information, pages visited, and timestamps.

  • Cookies & Analytics: We use cookies and analytics tools (like Google Analytics) to understand user activity and improve service performance.

c. Client Data

If you are a client using our SaaS products, any information stored or processed within your instance belongs to you.
Callabridge acts solely as a data processor and handles client data according to our service agreements.

2. How We Use Information

We use collected information to:

  • Provide, maintain, and improve our services.

  • Authenticate users and secure access to SaaS platforms.

  • Process transactions and manage subscriptions.

  • Respond to inquiries and provide customer support.

  • Analyze usage to enhance performance and reliability.

  • Comply with legal and regulatory obligations.

We do not sell your personal information.

3. How We Share Information

We may share information only in the following situations:

  • With Service Providers: Trusted third parties that assist in hosting, billing, analytics, or support — all bound by confidentiality agreements.

  • With Clients: When necessary to deliver contracted services or manage accounts.

  • For Legal Reasons: When required by law, court order, or to protect the rights and safety of our users and systems.

  • In Business Transfers: If Callabridge merges, acquires, or sells assets, information may transfer as part of that process.

We do not sell or rent personal data to advertisers or marketing firms.

4. Data Retention

We retain personal information only as long as necessary to provide services, fulfill business needs, or comply with legal requirements.
When information is no longer needed, it is securely deleted or anonymized.

5. Data Security

We use industry-standard measures to protect data, including encryption (HTTPS/TLS), firewalls, access controls, and secure server infrastructure.
While no online system is 100% secure, we strive to maintain the highest reasonable standards of security and privacy.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access or correct your personal information.

  • Request deletion of your account or data.

  • Object to or restrict data processing.

  • Withdraw consent at any time (if applicable).

To exercise these rights, please contact us at ryne@callabridge.com.

7. Cookies and Tracking Technologies

Our websites and apps use cookies to remember preferences, track usage, and improve functionality.
You can adjust your browser settings to refuse cookies, though some features may not work properly.

8. Third-Party Links

Our platforms may include links to external websites or services not operated by Callabridge.
We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

9. International Data Transfers

Callabridge is based in the United States, but our services may be used globally.
By using our services, you consent to the transfer and processing of your data in the United States or other locations where we operate.

10. Children’s Privacy

Our services are intended for users age 16 and older.
We do not knowingly collect or store personal data from children under 16.
If we discover such data, it will be deleted promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically.
All changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Callabridge LLC
Email: ryne@callabridge.com
Website: https://callabridge.com
Address: Kentucky, United States

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